Contact Us
Contact Us
Whether you’re looking for help with a custom order, have a question about our personalized products or ethnic collections, or just want to share your experience - we’d love to hear from you. Don’t hesitate to reach out anytime — we're just a message away!
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Help & Support
Have questions or need assistance? We are ready to help with orders, shipping, or product care. Contact us anytime—we’re just a click away!
What types of products do you sell?
We specialize in customized gifts like mugs, t-shirts, tumblers, magnets, wood decor, and more — along with a thoughtfully curated selection of ethnic wear and traditional jewelry, including sarees, bangles, bracelets, and oxidized accessories.
Can I personalize my order?
Absolutely! Many of our products offer customization options, including text personalization and design uploads. Just choose the product and enter your details on the product page before checkout.
What materials are used in your products?
Our products are made with premium materials including ceramic, glass, stainless steel, wood, cotton, and high-quality traditional fabrics and metals for our ethnic wear and jewelry collections.
What is your return and exchange policy?
Because our items are made-to-order and customized, we do not accept returns or exchanges. However, if there’s any issue with your order — like a damaged item — please reach out and we’ll do our best to make it right.
How long does shipping take?
Orders are usually processed and shipped within 2–4 business days. Delivery times within the U.S. typically range from 3–7 business days, depending on your location and the shipping method selected.
Do you offer free shipping?
Yes! We offer Free U.S. Shipping on all orders over $50. For orders under $50, a flat shipping rate of $5 applies. We also offer local pickup in Lathrop, CA at no additional charge.
Do you ship internationally?
We currently ship to addresses within the United States only. If you're outside the U.S. and would like to place an order, please contact us and we'll see how we can help.
How can I track my order?
Once your order has shipped, you’ll receive a confirmation email with a tracking number so you can follow your package every step of the way.
What should I do if my item arrives damaged?
If your order arrives damaged, please contact us within 3 days of delivery and include photos of the item and packaging. We'll review your case and either send a replacement or issue a refund, depending on the situation.
